FAQ


How can I request a quote?

Simply fill in the webform here


What data can you gather?

We can process any publicly available website information. Simply show us a website and discuss with us the data you would like to collect. We will tell you if possible.


Is this service legal?

Yes - of course. We process data with strict ethical guidelines, respecting robots.txt files, rate limiting and common sense.


What payment options do you have?

You may pay us with Credit Card, Bitcoin and many Alternative Crypto Currencies.


How can I pay my invoice?

Simply log into our system by clicking the 'Login' button in the top right hand corner, and follow the prompts.


How can I contact support?

Support enquiries for existing customers can be submitted through the client area. Follow the 'Login' button in the top right hand corner, and click support. You may then create a support ticket.


Can you walk me through a typical project?

Sure. Let's call an example customer Dave.

  1. Dave approaches us through the contact form on our website. He advises that he would like to process a competitors website's eCommerce store - recording the following information for each product. There are roughly 20,000 products to be crawled. The data needs to be updated each fortnight for competitive research.
    • Category
    • Name
    • URL
    • Price
  2. We clarify a few of Dave's queries.
  3. We send Dave a quote, which he accepts.
  4. Dave signs up to our billing management system. This system is used for billing, support and secure data access. He pays the deposit.
  5. We start work on Dave's project, and finish within three days.
  6. Dave receives an email with a secure link - allowing him to download the data in CSV format.
  7. We setup his custom software solution to run on on our servers each fortnight - delivering him a new email link each time.

Do I get a tax invoice?

We provide you with an invoice addressed to the billing address within your client area, with our Australian Business Number on it - so yes, of course, you can treat our invoices as you would any other business expense.


Can you give me any technical details about how do you scrape and process my data requirements?

Good question. Most of our scrapers are written using golang, which is our preferred language for web scraping. It's a compiled language which provides huge performance benefits over traditional web scraping tools (such as python's BeautifulSoup). We utilize existing packages as well as our own to create an efficient scraper, which fits your requirements.

Once we've unit tested the golang code, we deploy cloud server instances to run the scraping work. The amount of server instances we deploy depends on the amount of work required (quantity of data to be collected, complexity of websites to be crawled, etc). Often we rotate through proxies, and use threading (go routines) to control the rate at which we process data.

This data is then stored in a database, usually postgres or mysql.

Once complete, depending on the requirements - the database is analyzed and processed into the format requirements of the customer. Often this will be a simple CSV file, which may be shared via FTP, AWS s3, Google cloud, or directly uploaded to a clients server via rsync, scp or similar.

Common Scraping Problems

We save businesses valuable money and resources by automating their data extraction requirements with our ethical and 100% managed web scraping service


How do we help you?

With our team of specialists we are able to gather information from a variety of online sources and keep you up to date as often as required. We handle the entire process from writing code to data cleaning, validation and supply in a specific format.


Do you collect data manually?

This is time consuming, repetitive and can yield bad data. Our solution provides you with 100% managed data collection - no headaches, no hassles, just high quality data delivered on time and on demand.


Do you use off the shelf scraping software?

Often this can lead to more manual work, is less efficient and cannot be customized to your requirements. At DaaS, you will do zero manual work and we can customize your scraper to fit whatever needs you have.


Do you struggle scraping data from CAPTCHA protected websites?

Our service provides fully automated CAPTCHA solving and IP rotations to collect data from even the most complex sites.


Do you lack the technical knowledge to process big data?

Our team of experts will help you, around the clock. Just open a support ticket and ask us anything you like. We are regularly re-formatting existing data or coming up with new data structures for our clients.

We solve problems.

Have a seemingly impossible data collection problem?

You've come to the right place.

Ready to get started?


Contact us now